State Farm® Insurance Agent Bree Buckles

"We've been clients with Bree annd State Farm for 20+ years. Why? Simple, It's not really about pricing so much for us, It's about getting the best service we can for the buck. That's Why! Recently I had to my first claim, an accident not my fault. Practicaly a seamless process with her team and of course the claims dept. from towing to replacement vehicle coverage which I arrainged just this morning with Maribel. Very knowlegable, helpful and friendly. Replacement vehicle was insured in minutes along with some very helpful tips for the future."

"If you want to deal with true professionals about any type of insurance coverage, Bree Buckles at State Farm is the place to go. I have never experienced any problems with them. They are prompt in answering your calls or any questions with any issues regarding your coverage! Julia King is the person I usually communicate with when I need something or have questions, but I also have talked to everyone else in that office, and they are just as professional. I had State Farm coverage with them years ago, but went with Geico for a while, but that obviously was a mistake. Geico raised my premium later on by a hundred dollars at once, and I called State Farm back, and they were so much lower. I’m staying with them for as long as it takes…"

"When I had my motorcycle license stolen on Wednesday, I called my State Farm representative. Serena answered and calmed me down because I was pretty upset. She helped me so, so much with everything I needed to know. I have been a member since 1993. It has switched hands a few times but since Bree took over, I have never had any problems with anything. No joke but everyone who works with Bree must have special skills or something. I love all of them. Once again, Serena was especially great and I wish I could do something for you. Also, thank you Bree for hiring the best people. Sincerely, Darryl"

"Had an unexpected increase in my auto rate which made me think I did something wrong I got a call from Serena she went over my rate details and explained to me why it increased and gave me great information. Although I wasn’t happy with the increase the call and time she took to make sure I knew everything made the difference. I’m not rich but I will always pay for great customer service and convenience and Serena and Bree definitely bring that to the table."

"I have been a customer for 19 years and I love working with Bree Buckles, she is very friendly, kind, do her best for me all the time and just a great person to be around and work with, just got a new car and she made it as easy as 123, Love working with her 1000000000000% George H more the 100 stars. Serena Ionescu and Bree Buckles is the best in Las Vegas and I always look forward in talking with them and they treat me like family all day every day or time that I talk to them that do what is best for me and my home. Words can explain how I feel when talking to Serena Ionescu. They are both awesome and great individual. Keep up the GREAT JOB as always Serena Ionescu and Bree Buckles."

"Beware of this office the reviews of never hearing from Matt and the unprofessional attitude of Bree (his wife) are 100% on point I wish I would’ve seen this before. The agent Bree Buckles-Keim was consistently rude talking over the my partner and I explaining how it was our fault when she was the one that provided the guidance to the process. Confrontational and rude, I know it’s State Farm and national maybe just try a different office location. We have had no issues until we were met with much hostility from Bree. In a customer service position she had no want or need to assist with the process. Not to mention once I voiced my displeasure with her inappropriate behavior and attitude she will no longer answer the phone to complete the process so we can cut ties. Completely unprofessional and borderline incompetent. Honestly never leave reviews but this is just sad and the corporate needs to take action against this office and the disrespectful behavior towards customers. No problem taking the money every month but when it comes to solving your issues, radio silence will be reaching out to corporate Edit: Her response references no apologies for her crude and inappropriate behavior… a formal complaint has been filed with the BBB and the State Farm corporate office. As I said before do not take her false online persona as helpful, she is far from it and her husband who is your actual “agent” is completely absent from emails, in person, and the phone."

"My agents name was Serena. She was very helpful in assisting me with setting up my home renters Insurance. She was quick and efficient. Her customer service skill are astounding. My fiancé and I are even now looking into switching our car insurance over as well thru Serena. She did a great job. Thank you and I appreciate the service she provided."

"Everyone in this office is great to speak with. Serena helped me add our new vehicle to the policy and helped us keep our longevity discount even though we kept the old vehicle. She's personable and knowledgeable over what is needed when you buy and sell a vehicle. State Farm offers insurance for Uber and Lyft drivers that doesn't break the bank. We're very happy with Bree's team and hope to stay for a long time."

"I had the pleasure of having Maribel Elizalde assist me with transferring my auto insurance from California to Nevada. She was friendly, informative and very efficient in taking care of my needs. She assisted me in reaching out to my old agent in getting everything transferred over properly. She presented me with all the information I needed and answered every question that I asked. I am very happy with her service and recommend her to anyone in a similar situation as I."

"If i could give this place a ZERO STAR I WOULD!!! The owner herself, Bree Buckles is really rude and hates giving customer service. I called regarding my policy and she would not even let me explain i wanted to say, she keeps cutting me off in the middle of the conversation. She did not like asking questions and was really impatient with me. Bree should obviously not be working at her own office because her communication skill is ZERO. Very rude lady, won’t recommend!!!"