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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharon Payne

October 19, 2023

5  out of  5 rating by Sharon Payne
"I am very pleased with this agency. Hassle-free and quick to answer questions."
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Arcadio Vazquez

October 17, 2023

5  out of  5 rating by Arcadio Vazquez
"Serena was very helpful. She answered all my questions. She made herself available to communicate all of my inquiries. Overall, it has been a great experience. If you are looking for policy, Serena is the agent to get."
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Doug Johnston

October 16, 2023

5  out of  5 rating by Doug Johnston
"We've been clients with Bree annd State Farm for 20+ years. Why? Simple, It's not really about pricing so much for us, It's about getting the best service we can for the buck. That's Why! Recently I had to my first claim, an accident not my fault. Practicaly a seamless process with her team and of course the claims dept. from towing to replacement vehicle coverage which I arrainged just this morning with Maribel. Very knowlegable, helpful and friendly. Replacement vehicle was insured in minutes along with some very helpful tips for the future."
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Nola Rodgers

September 26, 2023

5  out of  5 rating by Nola Rodgers
"Serena was so helpful. She answered all my questions and provided helpful suggestions. It was a pleasant experience and made me feel like she cared that I had the right things to be insured properly."
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Dan O'Connell

September 13, 2023

5  out of  5 rating by Dan O'Connell
"Extremely efficient and easy to get a quote and conclude the insurance matter quickly. Accessible too!"
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Vangie SPagatpatan

July 31, 2023

5  out of  5 rating by Vangie SPagatpatan
"Serena was super helpful with my questions and issues. She was very detailed with the information given to me. She kept you in a conversation while waiting for her computer to process. Thank you Serena."
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Ryan Coy

July 28, 2023

5  out of  5 rating by Ryan Coy
"Always a great experience when dealing with this office."
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Mark Ruck

July 20, 2023

5  out of  5 rating by Mark Ruck
"Maribel is the best. Recently moved to Las Vegas. She helped to transfer all my policies over, took the time to explain differences in coverage from my old state and was friendly knowledgable and upbeat throughout. Excellent customer service."
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Emma Amundsen

July 1, 2023

5  out of  5 rating by Emma Amundsen
"If you want to deal with true professionals about any type of insurance coverage, Bree Buckles at State Farm is the place to go. I have never experienced any problems with them. They are prompt in answering your calls or any questions with any issues regarding your coverage! Julia King is the person I usually communicate with when I need something or have questions, but I also have talked to everyone else in that office, and they are just as professional. I had State Farm coverage with them years ago, but went with Geico for a while, but that obviously was a mistake. Geico raised my premium later on by a hundred dollars at once, and I called State Farm back, and they were so much lower. I’m staying with them for as long as it takes…"
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Darryl Mills

June 24, 2023

5  out of  5 rating by Darryl Mills
"When I had my motorcycle license stolen on Wednesday, I called my State Farm representative. Serena answered and calmed me down because I was pretty upset. She helped me so, so much with everything I needed to know. I have been a member since 1993. It has switched hands a few times but since Bree took over, I have never had any problems with anything. No joke but everyone who works with Bree must have special skills or something. I love all of them. Once again, Serena was especially great and I wish I could do something for you. Also, thank you Bree for hiring the best people. Sincerely, Darryl"
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Giovanna Paolella Nina Neville

June 21, 2023

5  out of  5 rating by Giovanna Paolella Nina Neville
"Maribel was amazing and made this expeirence simple and easy."
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Maurice Johnson Morton

June 15, 2023

5  out of  5 rating by Maurice Johnson Morton
"Had an unexpected increase in my auto rate which made me think I did something wrong I got a call from Serena she went over my rate details and explained to me why it increased and gave me great information. Although I wasn’t happy with the increase the call and time she took to make sure I knew everything made the difference. I’m not rich but I will always pay for great customer service and convenience and Serena and Bree definitely bring that to the table."
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Carmen Alfaro

June 6, 2023

5  out of  5 rating by Carmen Alfaro
"Great talking to Serena today got my policy , car insurance and renters secured and moved over to cover new place. Gave me info I didn't think about. Felling good about it"
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Beto Delh Contractors

May 31, 2023

5  out of  5 rating by Beto Delh Contractors
"Always very friendly and respectful."
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Kenneth Reavley

May 15, 2023

5  out of  5 rating by Kenneth Reavley
"I love them. They have always taken care of me! Maribel is the best! Always answers my questions and handles any concerns!! Been 7 years now and the service is always top notch!"
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eduardo perez

May 9, 2023

5  out of  5 rating by eduardo perez
"Serena is the best !! She answer all my questions and explain all the details wat i need to know."
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Evangeline Williams

May 8, 2023

5  out of  5 rating by Evangeline Williams
"I wanted to thank Serena for her outstanding help and assistance that was provided in a very professional, efficient, and courteous way! Thank you Serena!"
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G Room Show

April 26, 2023

5  out of  5 rating by G Room Show
"I have been a customer for 19 years and I love working with Bree Buckles, she is very friendly, kind, do her best for me all the time and just a great person to be around and work with, just got a new car and she made it as easy as 123, Love working with her 1000000000000% George H more the 100 stars. Serena Ionescu and Bree Buckles is the best in Las Vegas and I always look forward in talking with them and they treat me like family all day every day or time that I talk to them that do what is best for me and my home. Words can explain how I feel when talking to Serena Ionescu. They are both awesome and great individual. Keep up the GREAT JOB as always Serena Ionescu and Bree Buckles."
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Hunter Smith

April 18, 2023

1  out of  5 rating by Hunter Smith
"Beware of this office the reviews of never hearing from Matt and the unprofessional attitude of Bree (his wife) are 100% on point I wish I would’ve seen this before. The agent Bree Buckles-Keim was consistently rude talking over the my partner and I explaining how it was our fault when she was the one that provided the guidance to the process. Confrontational and rude, I know it’s State Farm and national maybe just try a different office location. We have had no issues until we were met with much hostility from Bree. In a customer service position she had no want or need to assist with the process. Not to mention once I voiced my displeasure with her inappropriate behavior and attitude she will no longer answer the phone to complete the process so we can cut ties. Completely unprofessional and borderline incompetent. Honestly never leave reviews but this is just sad and the corporate needs to take action against this office and the disrespectful behavior towards customers. No problem taking the money every month but when it comes to solving your issues, radio silence will be reaching out to corporate Edit: Her response references no apologies for her crude and inappropriate behavior… a formal complaint has been filed with the BBB and the State Farm corporate office. As I said before do not take her false online persona as helpful, she is far from it and her husband who is your actual “agent” is completely absent from emails, in person, and the phone."
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Ashley Nicole

April 4, 2023

5  out of  5 rating by Ashley Nicole
"My agents name was Serena. She was very helpful in assisting me with setting up my home renters Insurance. She was quick and efficient. Her customer service skill are astounding. My fiancé and I are even now looking into switching our car insurance over as well thru Serena. She did a great job. Thank you and I appreciate the service she provided."
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LV Bentley

March 28, 2023

5  out of  5 rating by LV Bentley
"Serena was very efficient with help"
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Graham Bates

March 28, 2023

5  out of  5 rating by Graham Bates
"Everyone in this office is great to speak with. Serena helped me add our new vehicle to the policy and helped us keep our longevity discount even though we kept the old vehicle. She's personable and knowledgeable over what is needed when you buy and sell a vehicle. State Farm offers insurance for Uber and Lyft drivers that doesn't break the bank. We're very happy with Bree's team and hope to stay for a long time."
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Alex Wang

December 8, 2022

5  out of  5 rating by Alex Wang
"I had the pleasure of having Maribel Elizalde assist me with transferring my auto insurance from California to Nevada. She was friendly, informative and very efficient in taking care of my needs. She assisted me in reaching out to my old agent in getting everything transferred over properly. She presented me with all the information I needed and answered every question that I asked. I am very happy with her service and recommend her to anyone in a similar situation as I."
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Sylvia Antuna

November 2, 2022

5  out of  5 rating by Sylvia Antuna
"Love them all!! Outstanding people who really care about you!! Plus they are honest!! Seriously!! Amazing people"
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Ruta Tes

October 12, 2022

1  out of  5 rating by Ruta Tes
"If i could give this place a ZERO STAR I WOULD!!! The owner herself, Bree Buckles is really rude and hates giving customer service. I called regarding my policy and she would not even let me explain i wanted to say, she keeps cutting me off in the middle of the conversation. She did not like asking questions and was really impatient with me. Bree should obviously not be working at her own office because her communication skill is ZERO. Very rude lady, won’t recommend!!!"